Refund Policy
Last updated: April 1, 2023
Thank you for dining with KindPlateau. If you are not entirely satisfied with your purchase, we're here to help. This policy applies to online orders placed through kindplateau.sbs as well as orders made in-house at our establishment located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Returns
You have 24 hours from the time of purchase to request a refund if you are unsatisfied with your order. To be eligible for a return, your item must be uneaten and in the same condition that you received it. It must also be in the original packaging for takeout orders.
Refunds
Once we receive your return request, we will inspect the item and notify you that we have received your return. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exchanges
If you received a faulty item, you have the option to request an exchange instead of a refund. You can call +44 20 7946 0958 to report the issue, and we will prepare a fresh item for you. Please note that exchanges are only applicable to orders that are reported within 2 hours of receipt.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about how to return your item to us, contact us at +44 20 7946 0958.
Non-Refundable Items
Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned, unless it is due to an error on our part or you have received a defective item. All sales are deemed final after the food has been consumed.
Cancellation
If you need to cancel your order, you may do so without penalty if the order has not yet been prepared. Cancellations that occur after the preparation of your order will not be eligible for a refund.
Nutritional Information
KindPlateau makes every effort to provide accurate nutritional information, but variations may occur due to differences in suppliers, ingredient substitutions, recipe revisions, or product assembly at the restaurant level. Please consider this when selecting menu items. We assume no responsibility for such variations.
Amendments to the Refund Policy
KindPlateau reserves the right to amend this refund policy at any time. We recommend visiting our website periodically to review any changes.